Thanks to Airtel staff to remain vigilant to the problems of customers

 

Grievance Status for registration number : DOTEL/E/2022/30233

Grievance Concerns To Name Of Complainant Yogi M. P. Singh

Date of Receipt 20/09/2022 Received By Ministry/Department Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 7379105911

Service Provider : M/s.Bharti Airtel Ltd.

The matter also concerns the mobile numbers 7379105911 and also 9005609242

Respected staff of the Airtel company had assured in the following grievance that they will work on the problems of the customers as soon as possible but they did not do so.

Grievance Status for registration number : DOTEL/E/2022/27658 Grievance Concerns To

Name Of Complainant Yogi M. P. Singh

Date of Receipt 01/09/2022

Received By Ministry/Department

Telecommunications

The matter concerns poor network of Airtel service provider being provided on the mobile number -9794103433 while earlier it was fine.

Location of the place where feeble internet surfing is being felt is as follows.

Mohalla- Surekapuram, Laxmi Narayan Baikunth Mahadev Mandir, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.

From few days back, the services being provided by the service provider Airtel is third grade quality quite obvious from the attached screenshots to the grievance. The matter raised through Airtel thanks app which screenshot is also attached to this complaint.

Everyone knows that Airtel is charging huge tariff greatest among entire service providers but such services of third grade only frustrating the customers.

Aforementioned location belongs to Mirzapur city and if services are accessible in the urban area, then think about the rural area where people are crying.

Grievance Document

Current Status

Case closed

Date of Action

05/10/2022

Remarks

Customer grievance was regarding network issue on airtel mobile number 7379105911. Network team has done the survey at customer address , soft optimization done and network improved. Called customer and information given on post and asked to share the feedback.

Reply Document

Rating

3

Good

Rating Remarks

satisfied

Officer Concerns To

Officer Name

Mr. Nitin Grover (Head Customer Complaints)

Organisation name

M/s.Bharti Airtel Ltd.

Contact Address

M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana

Email Address

airtel.dotcomplaints@airtel.com

Contact Number

9818122843

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

Regarding mobile number 7379105911

1 message

airtel dotcomplaints <airtel.dotcomplaints@airtel.com> 4 October 2022 at 18:03

To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>

Dear Mr. Yogi M. P. Singh,

This is in reference to your complaint to DOT vide reference number DOTEL/E/2022/30233, regarding network related concern for mobile number 7379105911.

We understand how upsetting this must be and we appreciate your patience in this matter. We apologize for the inconvenience that you have been facing due to your above mentioned concern at address - Alhaipur Mohkam, Sherkot, Bijnor, 246747.

As per our telephonic conversation on 7379105911 dated 04th October 2022, this is to apprise you that on receipt of your complaint, our technical team has done the survey.

Further, the team has done maximum optimization at the nearest network cell site. Therefore, this is the best possible coverage that can be provided presently. Kindly observe the services and share your feedback for further improvements.

Furthermore, you can share the GNET track lite screenshot(capturing latitude and longitude on mobile data only) along with speed test results at : airtel.dotcomplaints@airtel.com

If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.

Regards,

Anis Khan

Customer Experience

bharti airtel limited